You must request a return within 14 days of receiving your order. Product return process is explained below:

  1. Make sure product meets the criteria for a valid return
  2. Contact us indicating the intent to return the product

Please include the following in the email:

  • Photos/videos taken related to the product
  • Tags and labels attached

We will respond you on a business day within 24 hours and assist you in processing the return of the received product.

If your return request is accepted, you should return back the product(s) within 7 days.

  • Please ensure that returning product(s) should be in perfect condition, unused, unwashed and with their original packaging (if applicable)
  • Buyer is responsible for return shipping cost
  • Original shipping charges will not be refunded

As soon as we receive the product(s) as-shipped condition, we will refund you the purchase price and inform you via email.

Acceptable Return Reasons

Your return can only be approved based on the following reasons:

Reasons Description
Objective reasons Damaged The product is damaged in delivery process
Defective The product does not function as described in its manufacturer specifications
Incorrect/wrong item Not the product the customer ordered (e.g. wrong size or wrong color)
Missing items/parts Missing products or parts as indicated in the packaging
Does not fit Customer receives the size that was ordered but it does not fit
Website misinformation The product does not match website specifications, description or images



7-Day Money Back Guarantee

We guarantee that any item bought from us will be refunded within 7 business days, post-purchase money-back guarantee.

Request Refund

If you are eligible for a refund in accordance to refund reasons stated above, you can request a refund in “My Account > Orders” or you can use the link given below:

My Account

Choose an item or the entire order and click on “request refund” button. Let us know that you would like a refund, with a clear explanation of why you are not satisfied with the delivery and upload images or any other supporting materials. We would like to know where things went wrong or how we can improve customer satisfaction and work experience. Each issue will be investigated within 1-2 business days. As a result, the customer will receive an email, if the customer is eligible for a refund, then the refund will occur in accordance with our refund policy stated below.

Replacements / Refunds Time Frame

Replacements will apply once the item has undergone the quality evaluation process, expect to receive the item within 10-15 business days from the date we receive the tracking information of the returned item.

Refunds will apply to customers who have requested for refund can expect to receive it within the following time frames:

Payment Method Refund Option Refund Time Frame
Credit Card / Debit Card Credit / Debit reversal 1-2 business days
PayPal Account PayPal reversal (if PayPal balance) 5-7 business days
Credit reversal (if PayPal is linked to a credit card) 5-15 banking days
Note: The amount may be reflected in your next billing cycle
Debit reversal (if PayPal is linked to a debit card) 5-30 banking days (depending on your issuing bank)
Note: The amount may be reflected in your next billing cycle